It can always happen that the delivered underwear does not fit properly. Of course, we are happy to exchange relevant products for you. You can also find help in choosing the right size in our size conversion charts.
 

Voluntary 100-day right of return

In addition to the statutory right of withdrawal, we voluntarily grant you an extended right of return for a total of 100 days from receipt of the goods. The prerequisite for exercising the voluntary right of return is that the goods are unworn and in perfect condition.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us:

OHB Thalheim e.K.
Owner: Guido Bernhardt
Hufelandstraße 24
09366 Stollberg
Germany

Phone: +49 800 7467736
Fax: +49 37296 965999
E-Mail: widerruf@underwear-shopping.de

of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email).

You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including, where applicable, delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.